Act as a buffer between client deposit and VA onboarding.
Prevent churn by maintaining engagement during the onboarding gap.
Provide psychological reassurance through expert, high-touch interactions.
Build the bridge between Sales wins and operational execution, ensuring Day 1 readiness.

Business Intuition: Ability to look at a CEO’s workflow and instantly identify tasks ready for VA delegation.
Technical Command: Deep fluency with G-Suite, Slack, CRM, and project management tools (Asana, Trello, ClickUp).
Consultative Gravitas: Strong executive presence and communication skills to guide high-level clients efficiently through 15-minute solution sprints.
Cross-Team Agility: Comfort navigating multiple stakeholders and maintaining visibility across workstreams.

Post-Sales Operations Lead

Key skills