Lead TELUS and MK retail store network operations
Ensure operational excellence, drive innovation, and enhance customer experience through technology and AI integration
Strategize and execute inventory management protocols to maintain optimal stock levels across all retail outlets
Define, track, and analyze Key Performance Indicators (KPIs) related to inventory
Collaborate closely with merchandising and supply chain to streamline inventory movement and distribution efficiency
Deploy and manage technology solutions to ensure real-time visibility and effective management of inventory
Maintain and support the evolution of system support processes for frontline teams
Champion evolution of and modernization of system issue identification and resolution processes
Deliver strong customer outcomes, productivity gains and cost savings via forecasting, capacity planning, optimization
Develop and oversee comprehensive loss prevention programs
Ensure retail operations comply with operational standards and manage regulatory audits and inspections
Identify and implement best practices to enhance operational efficiency

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Director – Operations

Key skills