Ensure accurate configuration, eligibility rules, and balances for PTO, leaves of absence, disability, and other time away programs.
Resolve complex and escalated absence and leave issues, applying strong analytical and troubleshooting skills to deliver timely, high-quality outcomes.
Maintain and enhance Workday time and absence configurations, integrations, and calculations, with attention to downstream impacts.
Partner with external vendors and internal teams to resolve defects, support implementations, and execute user acceptance testing.
Identify trends, risks, and recurring issues, recommending improvements that strengthen compliance, system reliability, and the employee experience.
Support annual processes such as accrual adjustments, balance audits, and program rollovers.
Interpret federal, state, and local leave regulations and translate requirements into system and process updates.
Collaborate with Employee Relations, Legal, Payroll, Compensation, and Benefits partners on complex cases and policy interpretation.
Develop clear job aids, documentation, and testing materials that enable consistent and accurate execution across teams.

5 or more years of experience supporting absence and leave programs in a large, complex organization.
Hands-on experience with Workday Absence, including configuration, eligibility logic, and troubleshooting.
Strong working knowledge of federal and state leave laws, including FMLA and state paid leave programs.
Proven ability to analyze sensitive data, manage competing priorities, and deliver accurate results in a fast-paced environment.
Bachelor’s degree in Human Resources, Business, or a related field.
Experience working with outsourced HR or vendor-managed service models.
Advanced proficiency with Excel and other Microsoft Office tools.

Senior Human Resources Operations Analyst – Absence & Leave

Key skills