Develop and execute a multi-year strategy and roadmap to improve driver experience.
Build compelling business cases for new initiatives, securing leadership alignment.
Lead cross-functional programs across Product, Technology, Analytics, and Operations, driving alignment, testing, and rollout of initiatives.
Establish scalable frameworks, governance, and processes to ensure efficient execution, risk management, and continuous improvement.
Define and track KPIs, analyze performance, and deliver insights to inform decisions and measure impact.
Optimize end-to-end driver journeys and overall platform success.

Bachelor’s degree and 5+ years of experience in strategy, operations, program management, consulting, or similar roles.
Proven end-to-end project management skills, with the ability to lead complex, cross-functional initiatives and influence senior stakeholders.
Strong analytical skills with experience defining KPIs, interpreting data, and driving data informed decisions.
Expertise in building executive-level PowerPoint presentations and excel modelling.
Demonstrated experience building business cases and partnering with Product, Technology, and Operations teams to deliver scalable solutions.
Excellent communication skills, including experience developing and delivering executive level presentations.
Experience in process improvement, operational excellence, and driving measurable business outcomes in ambiguous environments.

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Manager, Operations

Key skills