Key skills
Communication
About this role
Role Overview
- Deliver fast, expert remote support by resolving technical issues
- Provides advanced first-line remote technical support to customers by resolving issues within one or two low complexity modalities
- Receives, documents, and prioritizes customer service requests from various communication channels
- Documents all service activities thoroughly, including detailed diagnostics, troubleshooting procedures, resolutions, and case statuses
Requirements
- High School Diploma, Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent
- Minimum 2 years of experience in applications
Benefits
- PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement