Serve as the regional technical reference for refrigerants and HVACR applications, with emphasis on Commercial Refrigeration.
Support supermarkets and their contractors to elect and deploy LGWP alternatives in their refrigeration systems.
Provide technical support for OEM projects (chillers, supermarkets, data centers, heat pumps and industrial systems).
Analyze end user requirements to help them specify Solstice Technologies working in tandem with the Commercial team.
Conduct joint technical and commercial visits with the Sales team.
Perform calculations, simulations and other relevant technical support activities to end users and Commercial team.
Monitor: environmental regulations, energy efficiency and decarbonization trends, competitive activity in the field.
Support portfolio and go-to-market strategic decisions.
Represent the company at HVACR associations technical forums.
Maintain shared agenda and support opportunity development.
Align global trends, technology roadmap and LATAM market needs.

Minimum of 3+ years of experience in technical support, preferably in the commercial refrigeration industry/market.
Fluency in Spanish and English.
Strong analytical and problem-solving skills.
Knowledge of the Mexican HVACR market and customer landscape.
Proven ability to perform technical activities at large accounts.
Experience with CRM software and Microsoft Office Suite.
Bachelor’s degree in engineering or related field.
Background from working in multinational companies and cross-cultural environments.
Experience in HVACR and OEM projects.
Knowledge of HFOs and LGWP refrigerants.
Knowledge of natural refrigerants (NH3, CO2, hydrocarbons) is a strong advantage.
Ability to work collaboratively with diverse teams and stakeholders.

Senior Technical Account Manager

Key skills