Own and manage relationships for assigned Tier 1 and Tier 2 named accounts
Develop and execute strategic account and territory plans focused on retention, expansion, and long-term customer partnerships
Own and execute the end-to-end renewal lifecycle in alignment with SSO renewal governance and QMS procedures
Lead and facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings
Engage with customers to assess current and future calibration and service needs

U.S. Citizen or U.S. Permanent Resident
2+ years of experience in account management, sales, or customer-facing service roles
Bachelor's degree preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Prior experience using a CRM platform (Dynamics or Salesforce preferred)

Key Account Manager

Key skills