Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of the department(s)
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Responsible for meeting the mission and goals of Ensemble Health Partners
Align processes and procedures with Ensemble Health Partners policies
Directly managing the operations for the admitting, registration, and financial services departments
Managing Financial Service Representatives and ensuring proper accounting processes are followed
Develops and manages departmental staffing needs
Prepares monthly reports as requested
Establishes departmental goals with the staff to optimize performance and meet organizational goals
Coordinates employee work schedules to provide adequate daily staffing coverage
Collects, interprets and communicates performance data using various tools and systems
Works with internal and external customers to make key decisions impacting the organization or an individual patient
Works closely with ancillary departments to establish and maintain positive relations

Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications
Understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification

Patient Access Manager

Key skills