Care Manager, Telephonic Nurse

Role Overview

• Ensure optimal continuity of care for patients transitioning into and out of our services
• Communicate with the CenterWell Home Health clinical team to facilitate patient follow-up
• Handle a variety of customer issues including location lookup, directions, and complaints
• Make clinical level of care determination based on discussion and medical records
• Be a customer advocate throughout the referral process to ensure timely response and maximize referral to admission conversion rate
• Maintain awareness and orientation to department performance objectives, meeting standards, and ensuring patient satisfaction goals are met
• Review and adhere to all Company policies and procedures

Requirements

• Associate's degree required
• BSN preferred
• We require a compact state RN license
• At least 3 years post-acute experience
• Home health or hospice experience preferred
• Nursing background working across multiple areas of post-acute care
• Current CPR certification
• Knowledge of home health, hospice, and palliative care services
• Ability to learn and master information related to locations and services of clients
• Excellent analytical and problem-solving skills
• Must read, write and speak fluent English

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance