AI Consultant

Role Overview

• Drive customer adoption, usage, and renewal of Glia's AI features.
• Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.
• Empower and enable our customers to drive adoption of Glia's AI features by their own end users.
• Implement AI products on time and on budget.
• Ensure that customers are achieving the desired business impact from Glia's AI features following implementation.
• Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features.
• Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia.
• Analyze AI performance metrics and provide data-driven recommendations for improvement.
• Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI.
• Serve as the primary technical advisor for AI-related inquiries and challenges.
• Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.
• Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.
• Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.
• Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.

Requirements

• Bachelor's Degree or higher, preferably in a STEM-related field.
• 3+ years of experience in a SaaS Software environment.
• 3+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles.
• Understanding of AI
• Conversational AI, Large Language Models, Generative AI.
• Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI.
• Proven ability to coordinate multiple Client-facing projects simultaneously.
• Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables.
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm.
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way.
• Excellent communication skills to explain complex AI concepts to non-technical stakeholders.
• Highly collaborative and flexible.
• Understanding of AI ethics and responsible AI practices.
• Experience diagramming process flows using UML (or a similar tool).

Benefits

• AI for All™
• Great Place to Work certified
• 98% employee satisfaction