Lead and coordinate all activities required for successful division start-up, including staffing, administration, safety, maintenance, and training
Serve as a primary point of contact with clients, local leadership, and internal support teams to ensure alignment and readiness
Ensure divisions are appropriately staffed, fully trained, and operationally prepared prior to go-live
Maintain contractual and regulatory compliance throughout the implementation process
Deliver a high-quality, service‐first operational launch, ensuring excellence from day one
Provide interim General Manager leadership at assigned divisions, assuming full accountability for operational performance until a permanent leader is in place
Visit divisions requiring additional support to assess needs, provide hands-on guidance, and implement best practices
Support assigned locations in improving service delivery, client satisfaction, and financial results through targeted operational interventions
Partner with the COO on process improvement initiatives and enterprise-wide rollouts of new programs and operational enhancements
Maintain visibility into planned and active projects, proactively communicating impacts, risks, and progress to key business stakeholders
Support change management efforts to ensure initiatives are effectively adopted across divisions
Maintain deep working knowledge of MTM Transit departments, policies, and compliance programs

High School Diploma or G.E.D
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
6+ years of experience in transit management with expertise in Fixed Route from larger systems
3+ years’ experience in Mobility Management, preferably managing a larger location, or 4+ years’ experience in a Business Development role within the Paratransit or livery industries
Previous management experience in the Paratransit or livery industries
Prior contract and/or project management experience
Must possess a valid current driver’s license

Director, Specialist Projects

Key skills