Key skills
CRM
About this role
Role Overview
- Supporting customers through multiple channels on a wide range of topics and product features
- Troubleshooting and investigating a variety of customer questions
- Developing a deep understanding of our products and services
- Ensuring customer retention and satisfaction
- Logging accurate accounts of customer interactions
- Collaborating with cross-functional teams
Requirements
- Prior experience with CRM tools and customer support software (e.g. Intercom)
- Experience in a fast-paced, high-volume, remote environment
- Passion for animals and a genuine desire to provide exceptional service to pet owners and veterinary professionals
- Curiosity, resourcefulness, and solution orientation
- Ability to handle setbacks and overcome challenges
- Proven ability to build trust through effective discovery and quick problem-solving
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities