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Customer Support Specialist at Digitail | JobVerse
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Customer Support Specialist
Digitail
Website
LinkedIn
Customer Support Specialist
Canada
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
CRM
About this role
Role Overview
Supporting customers through multiple channels on a wide range of topics and product features
Troubleshooting and investigating a variety of customer questions
Developing a deep understanding of our products and services
Ensuring customer retention and satisfaction
Logging accurate accounts of customer interactions
Collaborating with cross-functional teams
Requirements
Prior experience with CRM tools and customer support software (e.g. Intercom)
Experience in a fast-paced, high-volume, remote environment
Passion for animals and a genuine desire to provide exceptional service to pet owners and veterinary professionals
Curiosity, resourcefulness, and solution orientation
Ability to handle setbacks and overcome challenges
Proven ability to build trust through effective discovery and quick problem-solving
Benefits
Health insurance
Flexible work arrangements
Professional development opportunities
Apply Now
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