Learning & Development Lead

Role Overview

• Responsible for overseeing and managing the training at both Orlando or OPK site locations, requirement is to be local to an AssistRx facility.
• Responsible for planning and coordination of program trainings and their activities. Delegate as necessary.
• Monitor implementation of program features, services, policies, and practices with senior management and client.
• Work to keep program training on schedule.
• Coordinate training communications with team and senior management and client.
• Schedule training-related meetings and events.
• Create and maintain program training presentations.
• Continuous monitoring of existing processes and analyzing their effectiveness.
• Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.
• Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.
• Review the creation of staffing model recommendations prior to presenting to leadership to ensure leader is presented with best and worst-case scenarios.
• Ensure consistency of processes, optimization of workforce and achievement of performance metrics.
• Assist with the development of policies and procedures for the department.
• Lead the design and implementation of strategic training initiatives across multiple programs.
• Evaluate training outcomes using performance metrics, KPIs, and feedback to drive continuous improvement.
• Coach and mentor junior training staff, including Trainers and Training Coordinators, to develop their instructional skills and subject matter expertise.
• Collaborate with leadership and client stakeholders to assess future training needs aligned with business goals.
• Act as lead training representative in cross-functional projects and initiatives.
• Develop advanced instructional materials and lead high-stakes client-facing training presentations.
• Serve as a point of escalation for complex training challenges and initiatives.
• Additional responsibilities as needed based on department, program and project requirements.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Bachelor’s degree in healthcare administration, education, business, or related field preferred.
• Previous work experience in Specialty Pharmacy or Customer Service.
• 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Minimum 2 years of experience in a lead or senior training role within healthcare, pharmacy, or similar regulated environment.
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.
• Problem solving skills.
• Excellent communication and interpersonal skills to maintain strong relationships.
• Exceptional organizational and multi-tasking skills.
• Superior analytical and problem-solving abilities.
• Experience in supervising learning programs and team members.
• Ability to apply sound learning principles, learning technology and program management skills together in the design, development, and maintenance of learning programs.
• Project/program administration and coordination, including classroom facilitation experience.
• Instructional design skills; familiarity with adult learning principles.
• Influencing and relationship building; builds a network of experts and resources to support programs.
• Ability to communicate effectively with technical and non-technical team members.
• Excellent presentation skills.
• Proven ability to manage multiple training programs simultaneously with competing priorities.
• Experience working with learning management systems (LMS) and eLearning platforms.
• Knowledge of compliance, regulatory standards, or accreditation processes in healthcare training is a plus.

Benefits

• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Many associates earn the opportunity to work a hybrid schedule after 120 days after training.
• Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
• We prioritize a "promote from within mentality".
• We invest in our employees' growth and development via our Advance Gold program.
• Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
• Medical, dental, vision, life, & short-term disability insurance
• Teledoc services for those enrolled in medical insurance
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Legal insurance
• This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
• This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
• This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.