Senior Manager, Content Strategy – Agentic AI

Role Overview

• Manage a new team, including content strategists, learning experience designers, and conversation designers, to set and execute the content strategy for the AI-powered, agentic experiences for customers across interconnected products
• Lead, coach, inspire, and grow the new team, fostering a tight-knit culture, high standards, innovation, experimentation, and strong collaboration
• Define a clear vision for how content meets user needs, supports their business goals, reduces friction, and improves collaboration, comprehension, confidence, and task success
• Build and evolve scalable frameworks, standards, evaluation methods, and governance for UX content, conversation design, terminology, voice, tone, and content quality
• Partner closely with Design, Product, Engineering, Research, Analytics, and Operations to ensure content is integrated early and effectively into the product development process
• Guide the design of conversational experiences that are useful, trustworthy, context-aware, and aligned with Autodesk’s AI-forward product direction
• Establish operating rhythms and cross-functional processes that enable high-quality content decisions without creating unnecessary overhead
• Use customer insights, research findings, data, and business context to prioritize content opportunities and inform strategic decisions
• Ensure consistency and continuity across customer user journeys, surfaces, and interaction models, including traditional UX, guided flows, and conversational interfaces
• Drive alignment with senior stakeholders by translating ambiguous needs into clear plans, priorities, and measurable outcomes
• Champion accessibility, inclusivity, and plain-language principles across all content experiences
• Continuously improve tools, methods, and AI-enabled ways of working that strengthen content quality, speed, and impact at scale
• Collaborate with content strategy and design managers across AEC's product teams to ensure product-specific considerations are accounted for and create cohesion across the product ecosystem

Requirements

• 12+ years of experience in content strategy, UX writing, content design, conversation design, or related experience design disciplines
• 5+ years of people management experience leading and developing high-performing content strategy teams
• Demonstrated experience designing or leading agentic and conversational experiences, including AI-assisted, chatbot, assistant, or guided interaction models
• Proficiency with AI tools and workflows, and sound judgment in applying them to content creation, iteration, and governance
• Proven experience shaping content strategy for complex product ecosystems, digital experiences, or enterprise software environments
• Strong expertise in content design principles, information clarity, content systems, and customer-centered writing for product experiences
• Track record of influencing cross-functional partners and driving alignment across Design, Product, Engineering, and Research
• Strong systems thinking and the ability to connect content decisions across end-to-end journeys, platforms, and customer touchpoints
• Excellent communication and storytelling skills, with the ability to present strategy, rationale, and recommendations to senior stakeholders
• Experience using research, metrics, and qualitative insights to evaluate content effectiveness and improve customer outcomes
• Commitment to accessibility, inclusive language, and building trusted customer experiences
• Bachelor’s degree in English, Communications, Human-Computer Interaction, Design, Journalism, or a related field, or equivalent practical experience.

Benefits

• Health and financial benefits
• Time away
• Everyday wellness