Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams
Provide tier 3 advisory and support for systems and platforms which are applicable to assigned service catalogue
Act as point of contact for global business departments
Manage assigned departmental and enterprise-wide initiatives, along with technology projects by ensuring deadlines are met
Oversee the support, maintenance and administration of related infrastructure services, and develop and implement processes to assess assets regularly
Maintain the team’s knowledge base for related services
Drive incident escalation and outage management
Assist in long-term IT strategy, including investigation of new systems, leverage consolidation opportunities and maintain product lifecycles
Build and maintain necessary contractor, provider and vendor relationships
Manage the purchase of hardware, software and licensing agreements with responsibility for related cost centers and budgets
Maintain high performance on assigned group SLAs
Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing

Bachelor’s degree in computer science or related field required
Masters in MIS/CIS preferred
7+ years’ experience supporting and managing IT infrastructure required
2 years’ leadership experience in IT Infrastructure required, including some combination of direct supervision, team lead, and project management responsibilities required
Hands-on experience in Enterprise IT Infrastructure system architecture, design, implementation, and support is required
Expected experience may include Microsoft Teams Direct Routing, Genesys Cloud CX, Cisco CUCM with supporting services
Understanding of Virtualization, Networking and Firewall technologies

Manager – Global Unified Communications

Key skills