Business Analyst – Chapter Lead

Role Overview

• Own and lead the Business Analyst function across strategic programs and initiatives
• Define and roll out best-practice BA frameworks, tools, and methodologies across the organization
• Lead the end-to-end requirements lifecycle, from discovery and documentation to validation and delivery
• Champion process optimization, identifying inefficiencies and driving continuous improvement
• Provide mentorship and leadership to other BAs and cross-functional teams
• Work closely with stakeholders to elicit, analyse, and document business requirements and processes associated with planned projects
• Map and assess existing workflows; identify gaps, inefficiencies, and opportunities for improvement
• Collaborate with administrators, developers, and data analysts to translate business needs into functional and technical specifications
• Serve as the main point of contact between business teams and technical leads, facilitating clear and effective communication throughout the project lifecycle as required
• Develop and execute user acceptance testing (UAT) plans, ensuring solutions meet business requirements and are ready for production
• Support training, change management, and adoption activities
• Create and maintain detailed documentation including business requirements, process maps, user stories, and training materials
• Help coordinate project activities, track progress, and report status to project managers and leadership
• Effectively lead and manage direct reports as required
• Lead and work within SAFe / Agile frameworks

Requirements

• Minimum of 7+ years’ senior business analytics experience
• Deep understanding of ERP and CRM capabilities, data structures, and workflow tools (Salesforce and Microsoft D365 experience preferable)
• Experience working in tech industry and on transformational projects
• Expert knowledge of Agile or similar project delivery methodologies
• Familiar with using Jira and standard AI tools / software
• Expert in requirements gathering, documentation, and supporting User Acceptance Testing (UAT)
• Business requirements gathering and workshop facilitation
• Experienced working with technical, complex products
• University degree required; formal Business Analysis training certifications preferred

Tech Stack

• ERP

Benefits

• Comprehensive medical coverage
• Employee recognition programs
• EAP offerings
• Continuous learning opportunities