Own and lead the Business Analyst function across strategic programs and initiatives
Define and roll out best-practice BA frameworks, tools, and methodologies across the organization
Lead the end-to-end requirements lifecycle, from discovery and documentation to validation and delivery
Champion process optimization, identifying inefficiencies and driving continuous improvement
Provide mentorship and leadership to other BAs and cross-functional teams
Work closely with stakeholders to elicit, analyse, and document business requirements and processes associated with planned projects
Map and assess existing workflows; identify gaps, inefficiencies, and opportunities for improvement
Collaborate with administrators, developers, and data analysts to translate business needs into functional and technical specifications
Serve as the main point of contact between business teams and technical leads, facilitating clear and effective communication throughout the project lifecycle as required
Develop and execute user acceptance testing (UAT) plans, ensuring solutions meet business requirements and are ready for production
Support training, change management, and adoption activities
Create and maintain detailed documentation including business requirements, process maps, user stories, and training materials
Help coordinate project activities, track progress, and report status to project managers and leadership
Effectively lead and manage direct reports as required
Lead and work within SAFe / Agile frameworks
Requirements
Minimum of 7+ years’ senior business analytics experience
Deep understanding of ERP and CRM capabilities, data structures, and workflow tools (Salesforce and Microsoft D365 experience preferable)
Experience working in tech industry and on transformational projects
Expert knowledge of Agile or similar project delivery methodologies
Familiar with using Jira and standard AI tools / software
Expert in requirements gathering, documentation, and supporting User Acceptance Testing (UAT)
Business requirements gathering and workshop facilitation
Experienced working with technical, complex products
University degree required; formal Business Analysis training certifications preferred