National Operations Center Dispatcher
United States
Full Time
1 week ago
$18 - $21 USD
No Visa Sponsorship
Key skills
VoIPCommunicationTime Management
About this role
Role Overview
- Responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center
- Actively monitor the dispatch board and communicate with vendors using VOIP system
- Ensure work orders progress in accordance with client requirements
- Maintain accurate system documentation and escalate exceptions as needed
- Work closely with CSRs, Lead Dispatchers, and Supervisors to maintain workflow efficiency
Requirements
- 1–3 years of experience in dispatch, coordination, customer service, or operations support
- Experience working in a fast-paced or high-volume environment
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks simultaneously
- Comfortable working in a phone-based and system-driven environment
- Experience with ticketing systems, CMMS, or workflow tools
Tech Stack
- VoIP
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid time off