Customer Engagement Manager

Role Overview

• You plan, develop and run customer-specific 1:1 workshops as well as larger multi-customer formats (e.g., webinars) — on-site, hybrid or virtual.
• You work closely with Sales leadership to strategically prioritize target customers and topic areas.
• You identify new business opportunities initiated through workshops.
• You will become an expert in packaging, shopper and retail trends, sustainability and relevant legislation.
• You develop compelling, insight-based presentations and connect market developments with the DS Smith value proposition (including the circular business model).
• You work with external inputs — market data, category insights, design trends — and adapt European content to the needs of the DACH market.
• You keep our showroom modern, up-to-date and inspiring — showcasing the latest developments in design, innovation and sustainability.
• You ensure smooth operations: brand presentation, exhibits, technology and visitor flow.
• You collaborate with local teams to regularly update content, displays and storytelling elements.
• You work closely with Sales, Design, Innovation, Sustainability and Category Management.

Requirements

• Fluency in German and fluent or very good English.
• Minimum 5 years' experience in areas such as sales, marketing, brand management, category management, insights, agency environments, FMCG/retail or comparable roles.
• Excellent communication, facilitation and presentation skills.
• Strong stakeholder management skills and the ability to succeed in a matrix organization.
• Passion for consumer and shopper behaviour, retail, FMCG, packaging, e-commerce, sustainability and the circular economy.
• Digital affinity and confidence using modern tools for virtual/hybrid workshops.
• Ability to manage multiple projects in parallel, with creativity and an eye for detail.

Benefits

• 30 days' annual leave
• Company pension plan
• Employee discounts
• Remote work
• Focus on sustainability
• We value equal opportunities and the full, self-determined participation of people with disabilities and those with equivalent needs; we therefore especially welcome applications from these candidates.