Partnering with our customers as an extension of their IT, engineering, and DevOps organizations.
Being their primary point of contact to resolve a broad range of technical issues as they arise.
Ensuring that our customers remain happy with our products and services.
Working with customers to own and solve their technical problems.
Acting as the main contact to proactively analyze and solve technical issues.
Collaborating and working closely with internal cross-functional teams to drive problems to resolution.

Have a Bachelor's Degree in Computer Science/Engineering or High School Diploma in a related subject
Have an Understanding of VPN & Proxies
Have an understanding of cloud provider ecosystems such as AWS, Azure, etc
Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS.
Have Exposure to layer 3 / 4 technologies.
Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
Have excellent communication and presentation skills.

Associate Cloud Support Engineer

Key skills