IT Support Engineer

Role Overview

• Provide a single point of contact for all ALS staff, logging all incidents and service requests through the designated helpdesk system.
• Manage incidents, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Ensure business continuity, being aware and actively monitoring systems or sites that are down, following ALS Incident management and outage communication procedures.
• Develop contribute and ensure adherence to all IT procedures and policies.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
• Administer, deploy and maintain all end-user IT devices (such as computers, laptops, tablets, printers, mobile phones, scanners etc.).
• Support end user and server infrastructure life cycle management, consultation, quoting, vendor management, SOE Build, hardware diagnosis, warranty claims and decommissioning.
• IT asset tracking, software, OS, end user auditing and licence management.
• Administer Active Directory Users and Computers, security groups, User account creation/modification/removal in co-operation with HR.
• Provide support for on-prem and cloud-based video conferencing as well as general AV facilities troubleshooting and support.
• Maintain site server infrastructure through regular software updates and backup monitoring, reporting and troubleshooting.
• Assist with compliance for accredited systems validation where necessary.

Requirements

• Proven experience with Support, Administration and Troubleshooting of Microsoft Server 2003-2016
• Experience with Microsoft Desktop Operating Systems from Windows XP to Windows 11, primarily Windows 10
• Experience with Intune and Autopilot deployments
• Experience with Microsoft Exchange 2010 / O365 Hybrid environment
• Experience with Microsoft WDS, SCCM
• Proficiency in backup technologies (Veeam)
• Experience with O365 administration and troubleshooting
• Experience with Hyper-V, VMware administration, maintenance and troubleshooting
• Experience with Citrix would be an added benefit
• Ability to conduct and direct research into IT issues and products as required.
• Experience working with hardware vendors and 3rd party service providers.
• Sound analytical and problem-solving skills.

Tech Stack

• Citrix
• Cloud
• VMware

Benefits

• We invest in our people with programs and opportunities that help you build a diverse career with us.
• ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment.