Provide a single point of contact for all ALS staff, logging all incidents and service requests through the designated helpdesk system.
Manage incidents, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
Ensure business continuity, being aware and actively monitoring systems or sites that are down, following ALS Incident management and outage communication procedures.
Develop contribute and ensure adherence to all IT procedures and policies.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
Administer, deploy and maintain all end-user IT devices (such as computers, laptops, tablets, printers, mobile phones, scanners etc.).
Support end user and server infrastructure life cycle management, consultation, quoting, vendor management, SOE Build, hardware diagnosis, warranty claims and decommissioning.
IT asset tracking, software, OS, end user auditing and licence management.
Administer Active Directory Users and Computers, security groups, User account creation/modification/removal in co-operation with HR.
Provide support for on-prem and cloud-based video conferencing as well as general AV facilities troubleshooting and support.
Maintain site server infrastructure through regular software updates and backup monitoring, reporting and troubleshooting.
Assist with compliance for accredited systems validation where necessary.
Requirements
Proven experience with Support, Administration and Troubleshooting of Microsoft Server 2003-2016
Experience with Microsoft Desktop Operating Systems from Windows XP to Windows 11, primarily Windows 10
Experience with Intune and Autopilot deployments
Experience with Microsoft Exchange 2010 / O365 Hybrid environment
Experience with Microsoft WDS, SCCM
Proficiency in backup technologies (Veeam)
Experience with O365 administration and troubleshooting
Experience with Hyper-V, VMware administration, maintenance and troubleshooting
Experience with Citrix would be an added benefit
Ability to conduct and direct research into IT issues and products as required.
Experience working with hardware vendors and 3rd party service providers.
Sound analytical and problem-solving skills.
Tech Stack
Citrix
Cloud
VMware
Benefits
We invest in our people with programs and opportunities that help you build a diverse career with us.
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment.