Key skills
SaaSLeadership
About this role
Role Overview
- Provide first-line technical support to customers via email
- Identify issues and determine solutions based on provided details
- Guide customers through troubleshooting and problem resolution
- Escalate unresolved issues to the next level of support when necessary
- Follow up with customers to ensure issues are resolved
- Maintain accurate records of customer interactions and support activities
Requirements
- Strong skills in Excel
- Experience working with Zendesk or similar ticketing systems
- Proficiency in Google Workspace (especially Sheets and Docs)
- Previous experience in customer support or service roles
- High attention to detail and strong problem-solving skills
- Upper-Intermediate English level or higher
- Basic technical troubleshooting knowledge (nice-to-have)
- Experience supporting SaaS or IT products (nice-to-have)
Benefits
- Equal opportunities in recruitment
- Career development
- Leadership development
- Diverse work environment