Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
Act as the escalation point for technical issues involving customers and Fluence field technicians
Support Energy Storage projects across commissioning, operations, and post-COD phases
Drive and support O&M service performance across key metrics, including safety, financial performance, and maintenance
Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
Support and facilitate root cause analysis and management of change activities
Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
Manage and coordinate third-party service providers to ensure safe and effective execution of O&M services
Support the development and deployment of asset management and service strategies for customer assets
Lead and support technical training efforts for asset owners and third-party service providers
Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives

Bachelor’s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
Demonstrated experience leading safety initiatives in an operational or field-based environment
Proven technical troubleshooting and analytical problem-solving skills
Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
Experience managing complex customer relationships and issue escalations
Understanding of financial and business performance considerations related to service delivery
Willingness and ability to travel up to 50%
Ability to meet physical requirements associated with site and field support

Area Service Manager

Key skills