Sales Operations Business Partner

Role Overview

• Own and drive GTM territory planning and alignment within Salesforce to develop a scalable structure.
• Manage full-year territory account ownership and ensure data accuracy.
• Problem-solve account and territory alignment questions and manage Salesforce cases while driving clear GTM rules of engagement.
• Oversee Sales GTM hierarchy management to ensure role and team alignment across systems.
• Define and document the "laws" for lead ownership and handoffs through GTM Rules of Engagement.
• Integrate sales methodologies, such as MEDDICC or Challenger, directly into the sales process.
• Manage the weekly forecast commit cadence and perform necessary risk assessments.
• Partner with the Systems team by documenting Business Requirements for necessary infrastructure builds.
• Proactively identify, lead, and assist with the operational deployment of sales process improvement initiatives.
• Define pipeline hygiene standards to ensure "good" data for the Analytics team.
• Lead initiatives for data hygiene, reporting accuracy, and CRM governance.
• Manage month-end close activities, including Salesforce data normalization for bookings.
• Facilitate QBRs and Account Reviews to provide high-level sales data and performance analysis.
• Collaborate with GTM Innovation and Analytics teams to drive automation improvements and reporting insights.
• Support seller strategy by defining what a "productive" representative looks like and partnering with Enablement to shorten time-to-productivity.
• Conduct tool audits to evaluate ROI and identify gaps in the current sales technology stack.

Requirements

• 5 to 7+ years of relevant experience in Revenue Operations or Sales Operations at a mid-sized to large SaaS organization.
• Bachelor’s Degree required (preferred fields include Business, Finance, or Accounting).
• High proficiency with CRM platforms (Salesforce is required; Clari experience is a plus).
• Strong skills in Excel/Google Sheets and PowerPoint/Google Slides for data analysis and presentation.
• A proven track record of leading complex, cross-functional projects from initial problem definition through execution.
• Demonstrated experience owning operational cadences such as forecasting, pipeline reviews, territory planning, and business reviews.
• Experience designing and implementing sales programs and strategies that drive organizational productivity.
• Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
• Highly analytical, adaptable, and capable of influencing without authority in a fast-paced environment.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters