Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation
Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems
Monitor and improve CRM data quality, enrichment processes, and duplicate prevention
Support sales team workflows, lead routing, account assignment, and pipeline management
Configure and maintain sales engagement tools, sequencing logic, and activity tracking
Troubleshoot system issues, user errors, and integration failures
Build and maintain reports, dashboards, and KPI tracking for leadership
Document system processes, policies, and best practices
Train users and provide ongoing support across business teams

3+ years of experience administering business systems or sales operations platforms
Strong experience with Salesforce administration and Salesforce CPQ
Experience with ZoomInfo and Outreach
Familiarity with sales workflows, lead generation, account management, and pipeline processes
Strong understanding of integrations, APIs, and data hygiene best practices
Ability to build reports and dashboards for business analysis
Strong troubleshooting and problem-solving skills
Excellent communication and documentation abilities
Nice To Have: Experience with sales automation and enrichment tools
Nice To Have: Familiarity with RevOps processes
Nice To Have: SQL, reporting, or data analysis experience

Systems Operations Manager

Key skills