Own the end-to-end PMO operating model for Technical Support, including portfolio intake, prioritization, governance, delivery standards, and benefits realization across all strategic programs in the function.
Lead end-to-end delivery for a portfolio of Tech Support programs and projects—from business case and charter through go-live, hypercare, and closure.
Establish and enforce consistent delivery standards (stage gates, templates, RAID, change control, and documentation hygiene) to improve speed and predictability.
Build and maintain integrated roadmaps that connect strategy to milestones, dependencies, resourcing, and measurable outcomes.
Run governance forums (portfolio reviews, steering committees, prioritization councils) and ensure decisions are documented and actioned.
Drive benefits realization: define outcome metrics up front, track performance against targets, and close the loop on value delivered.
Lead cross-functional dependency management across Technical Support, IT, Product, Customer Advocacy, and Operations; proactively surface tradeoffs and mitigation plans.
Own program communications and executive-ready reporting—translating delivery progress into strategic impact, risks, and decision points.

A full and comprehensive benefits program
Growth opportunities on a global scale
Access to career development through in-house learning programs and/or qualified tuition reimbursement
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Senior Manager, Tech Support PMO

Key skills