Customer Engagement Representative, Contract

Role Overview

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team as needed
• Jump in on additional tasks to help keep things running smoothly

Requirements

• 2+ years of customer support experience (email, phone, and/or chat)
• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly
• High School diploma or equivalent
• Must be authorized to work as a 1099 contractor in the U.S.