About this role

Responsible for overseeing all Professional Services delivery across a portfolio of Adobe accounts
Lead a high-performing team of Project Managers accountable for the highest levels of customer satisfaction
Provide guidance to cross-functional teams and drive business metric achievement
Serve as an executive point of escalation, ensuring customer challenges are addressed swiftly
Responsible for accurate and effective revenue management, growth and margin execution
Partner with Adobe Sales teams to understand projects in pipeline and proactively drive resource planning
Recruit, manage, mentor and professionally develop a team of individual contributors

7+ years of hands-on management experience in professional services or consulting, preferably in SaaS or enterprise software
Proven track record of building trusted relationships, managing complex customer engagements and leading transformation
Excellent communication, influencing, negotiation, and stakeholder management skills
A working understanding of delivery excellence, strategy consulting and best practices
Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services
Bachelor’s degree with a preferred MBA
Digital marketing experience is preferred.

Manager, Customer Engagement

Key skills