Provides advice and training to end-users and less-experienced network personnel
Identifies, analyzes, and resolves network incidents and problems
Provides network/equipment/specialized training and technical guidance
Determines network specifications, input/output processes, and working parameters for hardware/software compatibility
Knowledge of the associated hardware, software, and equipment associated with USBICES
Participates in special projects as assigned
Analyzes, administers and maintains voice, video, and/or data communications networks
Manages the usage and performance of voice, video and/or data communications networks
Maintains network to meet Enterprise Service Availability and Service Level Agreement requirements
Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents
Maintains network security and ensures compliance with security policies and procedures
Participates in the development and implementation of network-related procedures and standards
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance
Assists with development of third-party monitoring actions and procedures for network infrastructure

5+ years of experience
BA/BS degree may substitute additional years of experience
Completed CCNA certification
Must meet DOW 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges
Obtain ITIL V4 Foundation within six months of hire
Knowledge and experience with routing and switching protocols (e.g. OSPF, EIGRP, BGP, Spanning Tree Protocol, ISAKMP, ESP, SIP, SCCP, etc.)
Knowledge and experience with current Cisco IOS software and hardware features
Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work
Experience working directly with hardware vendors involved in the incident resolution process
Experience with various software systems and architectures, communications protocols: and network hardware devices
Experience with STIG patching, compliance and other security activities

Telecommunications Engineering Specialist – Journeyman

Key skills