Act as a trusted advisor to Insurance leaders, aligning people and culture strategy with business objectives.
Partner with leadership to shape and deliver a workforce strategy that supports current performance and future growth.
Champion best practice across the Insurance division, ensuring consistency, fairness, and alignment with Group standards.
Lead workforce planning, role design, and organisation structure activities within Insurance.
Review, evaluate, and refresh job architecture and job descriptions to ensure clarity, consistency, and scalability.
Review and improve end‑to‑end hiring processes within Insurance, embedding robust and consistent recruitment standards.
Strengthen performance management practices, ensuring manager capability, consistency, and clear accountability.
Provide expert guidance on employee relations matters, including grievance, disciplinary, capability, and absence cases.
Lead and support people elements of change initiatives within the Insurance division.
Collaborate with the Head of P&C Insurance UK and Head of P&C Cape Town to ensure alignment and knowledge sharing across regions.

Proven experience operating as a Senior HR / People & Culture Business Partner in a complex, regulated, or professional environment.
Strong capability across strategy and operations, with the credibility to influence senior leaders and support managers hands‑on.
Experience in workforce planning, organisation design, recruitment frameworks, and performance management.
Solid employee relations expertise and understanding of employment law.
Strong change management and consultation experience.
Commercially astute, with the ability to balance business outcomes and people risk.
Confident facilitator and communicator, able to present, influence, and deliver workshops.
Comfortable working in ambiguity and managing multiple priorities simultaneously.

Senior People and Culture Business Partner

Key skills