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Senior Cloud Support Engineer at AlphaSense | JobVerse
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Senior Cloud Support Engineer
AlphaSense
Remote
Website
LinkedIn
Senior Cloud Support Engineer
United Kingdom
Full Time
1 week ago
Visa Sponsorship
Apply Now
Key skills
Cloud
Grafana
GraphQL
JavaScript
Prometheus
Python
SaaS
About this role
Role Overview
Deliver exceptional technical support as a second line of defense
Troubleshoot and resolve technical challenges in SaaS and private cloud environments
Collaborate cross-functionally with Customer & Product Support, Product and Engineering
Contribute to knowledge sharing by creating support documentation and tutorials
Advocate for customers by representing their voices in internal discussions
Continuously build product knowledge and stay updated on new features
Requirements
3–5 years in technical support, IT operations, or a related field
Strong communicator able to distill complex technical concepts
Proactive and customer-first mindset
Adaptable and eager to learn
Experience with CLI tools (e.g., kubectl, awscli)
Proficiency in Python, JavaScript, or similar
Knowledge of GraphQL, REST APIs, and MCP troubleshooting
Understanding of LLMs, alerting/logging systems (e.g., Prometheus, Grafana)
Tech Stack
Cloud
Grafana
GraphQL
JavaScript
Prometheus
Python
Benefits
Health insurance
Competitive salary
Flexible working hours
Professional development
Ongoing training opportunities
Company events
Apply Now
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