Reporting to the Global Content Optimization Manager, support change management for new processes, systems, and ways of working, ensuring effective adoption globally.
Support global product content operations, ensuring alignment with business needs and market expectations.
Foster strong BG relationships to ensure appropriate KPIs and customer-focused results are captured as outcomes to Global services.
Partner and align with other process workstreams across GMSS services and BG needs.
Establish close alignment with GMSS Area service teams to ensure mutual support and optimal processes across all content services supported by the Global team.
Ensuring compliance with data privacy and related regulatory requirements.
Supporting Product Helix by connecting operational processes to system requirements, data quality needs, lifecycle timelines, and communication needs across platform users.
Further developing communication strategy for process alignment and adoption across relevant workstreams.
Fostering a culture of accountability, performance, and inclusion across all teams.

Bachelor’s degree or higher in Business Administration, Marketing, Operations, Information Technology (completed and verified prior to start)
Six (6) years of experience in global operations, content operations, or product data management in a private, public, government or military environment
Strong communication and stakeholder‑management skills across global and area teams
Knowledge of product content systems, data governance, and lifecycle management systems
Experience presenting to and/or supporting senior-level executives
Demonstrated ability to manage KPIs, performance metrics, and operational reporting
Proven leadership experience managing teams in a global or matrixed organization

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Senior Global Content Operations Specialist

Key skills