Review projects at defined milestone phases (“Go/No-Go” stages) for adherence to transition methodology, governance framework, and compliance standards
Drive consistency and compliance across ongoing transitions through structured audits and progress reviews.
Ensure that risks are identified, documented, and mitigations or plans of action (POAs) are in place.
Escalate discrepancies or deviations in methodology, timelines, or deliverables as needed.
Support Transition Managers through periodic coaching, mentoring, and knowledge-sharing sessions.
Drive functional capability building initiatives within the Transitions function through standardized training and development programs.
Identify and introduce tools, frameworks, or automation solutions that improve transition visibility and execution.
Requirements
10+ years of experience, most of which should be in BPO environment
5+ years of BPO experience should be in Transitions
3+ years of core Project Management/ Solutioning experience.
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement