Supervise, coach, and mentor a team of Condition Monitoring Advisors, ensuring high-quality analysis, consistent recommendations, and strong customer engagement.
Ensure effective monitoring of 100–150 Caterpillar machines per advisor using the five elements of condition monitoring: S
O
S fluid analysis, Product Link™/VIMS data, inspection reports, backlog management, and site conditions.
Review and guide analytical outputs to ensure data from all condition monitoring elements is accurately correlated, prioritized, and translated into actionable recommendations.
Support and, when needed, lead regular meetings with customers, dealers, and product groups to review fleet performance, align on priorities, and drive action plans.
Serve as a senior technical and consultative resource for customers and dealers, supporting long-term equipment management and reliability strategies.
Monitor workload distribution, service quality, and turnaround times to ensure commitments to dealers and customers are met.
Identify opportunities to enhance analytics, accelerate issue detection, and continuously improve condition monitoring processes and outcomes.
Partner with internal teams, including product groups and service organizations, to resolve systemic issues and improve overall equipment performance.

Proven experience leading or mentoring technical teams in Product Support, Engineering, or Reliability environments.
Strong background in heavy equipment systems including engines, powertrain, hydraulics, Product Link™, VIMS, inspection processes, equipment lifecycle planning, and S
O
S Services. Familiarity with Caterpillar systems and SISweb is highly desirable.
Demonstrated ability to assess complex equipment data, identify trends, and guide effective decision-making using structured analytical tools.
Working knowledge of predictive maintenance and reliability engineering, with experience advising customers or internal stakeholders.
Strong understanding of customer operations and priorities, with the ability to align technical recommendations to business value.
Excellent verbal and written communication skills, with the ability to translate technical information into clear, actionable insights for diverse audiences.
Comfortable operating in customer-facing environments, building trust with dealers and customers, and maintaining strong long-term partnerships.

CM Operation Manager

Key skills