Serve as the first point of contact for customer inquiries, issues, and technical concerns
Troubleshoot and resolve product-related problems across onboarding, usage, and platform integrations
Lead comprehensive onboarding programs to ensure customers quickly understand platform capabilities
Drive product adoption by educating users on key features
Conduct regular business reviews and check-ins to ensure customers are realizing ROI
Act as the primary voice of the customer within our organization
Conduct initial discovery conversations to understand prospect requirements and challenges
Deliver compelling product demonstrations and communicate NeIO's value proposition
Qualify leads based on fit and potential, smoothly handing off to the sales team

Experience (3–5 Years) in Customer Success, Customer Support, or SaaS Operations roles, OR Inside Sales, Sales Development, or Pre-sales experience with SaaS products
Excellent verbal and written communication skills
Customer-first mindset with a problem-solving orientation
Proficiency with SaaS platforms and CRM tools (preferred)
Ability to manage multiple customer relationships and priorities simultaneously
Exposure to AI, GenAI, or productivity tools (preferred)
Experience in B2B SaaS environments with enterprise customers (preferred)
Prior experience with customer onboarding or implementation (preferred)

Direct Leadership Access: Work closely with Product Leadership and founders—your input directly shapes our platform
Growth Opportunity: Be an early team member in a fast-growing AI company with significant market opportunity
Customer Ownership: Manage high-value customer relationships end-to-end
Exposure & Breadth: Engage with enterprise clients across industries and use cases
Career Trajectory: Clear path to Customer Success Lead, Product Specialist, or Account Management roles
Learning: Gain deep expertise in AI meeting intelligence—a rapidly growing category

Customer Success, Support Specialist

Key skills