Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.

You have experience in a payroll customer service role.
Capable of managing payroll inquiries with a robust understanding of regulatory requirements, possessing advanced knowledge in specific jurisdictions.
Demonstrate excellent problem-solving capabilities and a strong dedication to exceeding customer expectations.
Possess superior written and verbal communication skills, with experience in customer support platforms like Zendesk, and collaboration tools such as Slack and Notion.
Excel in a team-oriented environment, showing an ability to effectively engage with diverse stakeholders and manage multiple priorities.
Display a keen interest in continually enhancing your expertise in the payroll field.

Payroll Support Specialist

Key skills