Robotics Processing Automation Support Engineer

Role Overview

• Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
• Monitor, triage, and resolve production incidents related to RPA automations
• Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
• Analyze logs, data, and system behavior to diagnose and resolve technical issues
• Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
• Ensure production automations meet defined SLAs and operational OKRs
• Escalate critical or unresolved issues to L3/development teams with complete documentation
• Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
• Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
• Diagnose dependency, environment, data integrity, and application performance issues impacting bots
• Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
• Participate in stand‑ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
• Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
• Contribute to automation health dashboards and operational reporting metrics
• Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
• Communicate effectively with technical and non‑technical stakeholders, providing clear updates on issue status and resolutions

Requirements

• 3–5 years of hands-on experience in RPA production support or operations roles
• Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
• Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
• Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
• Experience with ITSM platforms for incident and change management (ServiceNow preferred)
• Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
• Excellent analytical and problem-solving skills with the ability to work under pressure
• Strong written and verbal communication skills for stakeholder engagement and documentation
• Ability to work rotating shifts and participate in an on-call rotation

Tech Stack

• ITSM
• RPA
• ServiceNow
• SOAP
• SQL

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• comprehensive benefits package based on eligibility