Business Operations Associate

Role Overview

• Partner closely with the CEO, Chief Medical Officer, and Head of Provider Success team to develop, (leaning heavily on AI tools) marketing materials, frameworks, and analyses that support health plan and health system partnerships.
• Serve as a connective tissue between BD, clinical operations, and product to ensure alignment during partnership onboarding and expansion.
• Serve as the project manager for all new customer implementations.
• Own preparation for high-stakes external meetings, including executive briefings, partnership pitches, and RFP responses – end to end.
• Conduct market research, competitive analysis, and opportunity sizing to inform BD strategy and prioritization.
• Help manage the BD pipeline: track progress, surface blockers, and ensure follow-through across stakeholders.
• Evaluate, select, and implement AI tools that meaningfully improve how our team works — with a focus on business development, operations, and clinical workflows.
• Drive organization-wide AI adoption through hands-on training, clear documentation, and the ongoing support that turns new tools into lasting habits.
• Own the monthly clinical and operating rhythm that results in accurate billing and invoicing with a focus on maximizing revenue.
• Partner with product, clinical and finance stakeholders to continuously refine end-of-month processes & tools as our patient population and partner base grows.
• Manage and advance special projects and strategic initiatives that don’t have a natural home in an existing function.
• Build out processes and systems that help Cerula scale: operating cadences, reporting structures, and team communication norms.
• Act as a trusted thought partner to senior leadership, helping stress-test ideas and drive decisions to closure.

Requirements

• Consulting pedigree required: prior experience at a major management consulting firm (e.g., BCG, Bain, or equivalent) is a must-have for this role.
• 3 years of total experience, with a track record of driving complex projects to completion.
• Demonstrated ability to synthesize ambiguous information into clear recommendations and structured deliverables.
• Develop and maintain a core sales and marketing toolkit — including pitch decks, one-pagers, and short-form video content — leveraging AI tools to produce polished materials quickly and cost-effectively.
• Experience working in or adjacent to healthcare is a plus; willingness to become a domain expert quickly is required.
• Familiarity with AI tools (e.g., Claude, ChatGPT, or similar) and a genuine curiosity about how they can be applied to business operations.
• Bachelor’s degree required; advanced degree (MBA or similar) a plus.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities