CRM management: Maintain absolute data integrity across 69k+ contacts. Segment lists based on survey data, interest themes (e.g. urban regeneration, wellness, investment, community, sustainability), and lead status.
Outreach execution: Manage large-scale email deployments and 1-on-1 follow-ups for investor inquiries, event promotions, and partner communications.
Affiliate & brand partner support: Act as the concierge for brand and affiliate partners — sending assets, tracking referral links, distributing promotional materials (discount codes, decks, etc.), and ensuring partners have everything they need to succeed.
Inbox & calendar support: Monitor partnership and investor inquiries, filter and prioritize leads for the executive team, and schedule discovery calls and coordination meetings.
Reporting: Provide weekly health reports on engagement rates, new partner sign-ups, investor interest levels, and affiliate activity.

Email Automation & Drip Sequences

Monitor and maintain automated workflows — including welcome sequences, promotional offers, and investor nurture campaigns — ensuring delivery, open rates, and link integrity.
Use company-approved AI tools (Claude, Gemini) to draft communications, build and run drip sequences, and automate follow-ups without constant supervision.

Ongoing Data Enrichment

Continuously enhance contact records, organizational profiles, event histories, and engagement data through automated and manual enrichment workflows — drawing from internal platform activity and third-party sources.
Establish scoring models and segmentation frameworks that evolve with organizational growth, keeping the CRM and email system current and actionable across all entities.

High-level trust: Proven track record handling sensitive investor data and executive-level communications with discretion.
CRM expertise: Deep experience with HubSpot and/or Klaviyo — including tagging, automation, segmentation, and list management. Salesforce or ActiveCampaign a plus.
AI tool proficiency: Excellent prompt engineering skills. Must have working command of Claude (Anthropic), Gemini, and ChatGPT — not just surface familiarity. Experience using AI to build workflows, draft communications, and automate tasks is required.
Communication: Exceptional written and verbal English. Must be able to communicate professionally with investors, partners, and VIPs on behalf of the executive team, mirroring the Future of Cities brand voice — sophisticated, visionary, and grounded.
Detail obsession: If a tag is missing, a link is broken, or a follow-up is overdue, you catch it before anyone else does.
Design basics: Working knowledge of Canva and/or Figma for creating or resizing partner assets, email graphics, and promotional materials.
Self-motivated: Able to work independently, manage multiple relationship streams simultaneously, and prioritize without daily hand-holding.

Required tech stack:

Klaviyo

Global impact: Work on regenerative urban projects reshaping how cities are built and experienced.
Front-row access: While this is a support role, you'll sit at the center of a significant expansion — multi-million dollar real estate, VC activity, and major brand partnerships.
Flexibility: 100% remote with a results-over-hours culture. Eastern Time availability required.

Relationship Manager

Key skills