Partner with internal teams across marketing, sales, and customer experience to identify and source impactful stories that demonstrate Cisco CX’s value
Develop and maintain a global pipeline of customer advocates suitable for speaking engagements at Cisco and industry events
Lead the planning, coordination, and execution of CX’s involvement in the Customer Achievement Awards program, managing nominations, evaluation, and logistics
Partner with customer advocacy communities and external clients to foster relationships that enhance Cisco’s brand and engagement
Oversee the production of customer stories leveraging AI across various formats—written case studies, video, podcasts, and quotes—to support sales and marketing
Measure and report on the impact of storytelling initiatives to demonstrate business outcomes and inform continuous improvement
Serve as the internal authority on customer advocacy best practices and innovative storytelling strategies

Proven experience in customer advocacy, storytelling, or marketing communications within a technology or B2B environment
Strong ability to influence and collaborate across multiple global teams and executive levels
Excellent organizational skills to manage complex programs like international awards and global speaking circuits
Exceptional written and verbal communication skills with a talent for crafting compelling, high-stakes narratives
Ability to identify, recruit, and coach customer champions to represent Cisco’s value proposition
A creative mindset with a passion for developing modern storytelling approaches and digital formats

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

Marketing Manager

Key skills