Key skills
Communication
About this role
Role Overview
- Answer inbound calls from members and providers
- Input data and provide high level of customer service
- Handle inbound customer service inquiries and problems via telephone and email
- Record communications accurately and consistently
- Assess needs and explain programs
- Suggest/promote alternative products or services
- Identify, evaluate and prioritize caller needs
- Maintain customer satisfaction and partner with other teams as needed
- Use computer tools to accurately process and document information
Requirements
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities