Key player in ensuring 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud.
Maintain the stability, performance, and reliability of our platform.
Strong pod-level troubleshooting skills in AKS/EKS.
Analyze application and DB (RDS, MySQL) performance issues.
Oversee the monitoring of our SaaS applications and underlying infrastructure.
Participate and contribute in on-call escalations with a strong operational mindset.
Proactively communicate with customers on technical issues.
Manage the full lifecycle of alerts, incidents, and service requests.
Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles.
Collaborate with backend engineering and development teams to troubleshoot complex issues.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 2-5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).
Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment.
Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.
Working knowledge of containerization and orchestration technologies, specifically Kubernetes.
Experience managing and troubleshooting network connectivity, including VPNs.
Familiarity with monitoring tools and practices.
Hands-on experience with log management and analysis tools, preferably Elastic Search.
Working knowledge of database systems, preferably MySQL.
Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.
Strong communication (written and verbal), interpersonal, and presentation skills.
Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
Experience in developing and documenting operational procedures and runbooks.

Platform Support Engineer

Key skills