Virtual Branch Service Representative – Call Center

Role Overview

• Provide sales and service support for Member-based business
• Professionally service Member activity associated with loan and deposit services
• Provide accurate information for all products and services
• Open new membership and deposit accounts
• Assume primary ownership over all Member issues
• Cross-sell alternative or additional services
• Provide basic financial services advice to Members
• Assist in the development of competitive and/or Member information
• Act as liaison for MSRs and lending staff
• Meet or exceed all service and productivity goals
• Maintain an up to date status of all sales support and processing activity
• Ensure compliance with KEMBA policy and procedures
• Continue to improve individual level of competency through training and certification

Requirements

• High school diploma or equivalent education and experience
• Prior experience in a customer service role
• Strong organizational skills and attention to detail
• Must value a high degree of accuracy and speed
• Professional demeanor and ability to be On Stage for extended periods maintaining a positive attitude
• Effective verbal and written communication skills
• Must be able to easily adapt to quick changes in pace or workload
• Prior experience in a financial/banking institution