Own end-to-end delivery: Independently manage implementation projects for clients across your portfolio.
Create and maintain project plans, identify and mitigate risks, manage scope and timelines, and coordinate dependencies across internal teams.
Be the trusted client contact: Build and maintain strong relationships with key client stakeholders throughout implementation. Act as primary point of contact, navigate conflicting priorities, and guide clients toward optimal solutions using your expertise.
Support change management: Help clients with change management strategies throughout implementation. Identify potential resistance and adoption barriers, advise on rollout approaches, and support clients through the change process.
Collaborate cross-functionally: Work effectively across CS, Product, Sales, Support, and Migrations teams. Build strong internal relationships and proactively share knowledge.
Drive continuous improvement: Identify process inefficiencies, contribute to documentation and refinement, and share lessons learnt to improve team practices.

Proven experience as a Project Manager delivering customer-facing software implementations (ideally in a start-up, healthcare SaaS or another regulated domain).
Strong project management fundamentals: scope, schedule, budget, quality, RAID, change control, governance, and stakeholder management.
Track record of leading cross-functional teams to outcomes in fast-paced, high-growth environments.
Comfortable working autonomously.
Understanding of change management principles and experience supporting clients through adoption challenges.
Demonstrated ability to support more junior team members.
Commercial awareness, including the ability to manage scope, recognise commercial risks, and identify opportunities for additional services.
Deep product knowledge mindset, comfortable troubleshooting independently and advising clients on best-practice workflows.
Solid understanding of healthcare workflows and practice management operations (or strong appetite to develop this quickly).
Confident with common project management and collaboration tooling (e.g., Jira/Confluence, Smartsheet or MS Project, or equivalents).

Autonomy and ownership
36 days off: 25 holidays + bank holidays + 3 extra days
Company equity
everyone is eligible for Semble share options.
Comprehensive health & wellbeing support
including private health insurance, mental health support, and free therapy sessions through Oli.
Hybrid & flexible work environment
work from anywhere in the UK, with flexibility to work across Europe.
Get the tech you need
the latest MacBook and your pick of equipment to set up your home office ergonomically.
Work alongside an inspiring team
our founders have a successful startup exit, and your future colleagues are knowledgeable innovators in their field.
Fantastic office space in Central London, right outside Monument
with a roof terrace, weekly events, natural light, and the occasional office dog.
The usual perks: barista coffee, tea, fruit, happy hours and team activities.

Implementation Manager

Key skills