Key skills
Communication
About this role
Role Overview
- Field Service (approx. 60%)
- Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
- Travel to customer sites across the UK and Europe
- Support system installations and basic technical training where required
- Accurately document repairs and service activity in internal systems
- Work with senior engineers to investigate recurring issues
- Provide professional, clear communication to customers during service activities
- Quality (approx. 40%)
- Support IQC activities including inspection, testing, and documentation of incoming components
- Assist with FIQA checks and final verification prior to shipment
- Follow established work instructions and quality procedures
- Help investigate basic non-conformances alongside Quality and Engineering teams
- Maintain clear and traceable quality documentation
- Support continuous improvement initiatives to reduce rework and improve first-time-pass yield
Requirements
- 1–4 years’ experience in a hands-on engineering or technical support role
- Experience working with electromechanical, optical, or electronic systems (can be early-career exposure)
- Practical troubleshooting mindset
- Comfortable using tools and working directly with hardware
- Strong attention to detail and documentation discipline
- Confident communicator with customers and internal teams
- Willingness to travel across the UK and Europe
- High energy, proactive attitude, and willingness to support where needed
- Desirable
- Experience in scientific instrumentation, microscopy, biomedical, or similar environments
- Exposure to quality inspection processes (IQC or final inspection)
- Experience in a Field Service or technical support role
Benefits
- Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
- Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
- Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.
- Private Healthcare and Dental Coverage Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
- Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
- Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
- People’s Pension Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
- Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.