Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
Travel to customer sites across the UK and Europe
Support system installations and basic technical training where required
Accurately document repairs and service activity in internal systems
Work with senior engineers to investigate recurring issues
Provide professional, clear communication to customers during service activities
Quality (approx. 40%)
Support IQC activities including inspection, testing, and documentation of incoming components
Assist with FIQA checks and final verification prior to shipment
Follow established work instructions and quality procedures
Help investigate basic non-conformances alongside Quality and Engineering teams
Maintain clear and traceable quality documentation
Support continuous improvement initiatives to reduce rework and improve first-time-pass yield
Requirements
1–4 years’ experience in a hands-on engineering or technical support role
Experience working with electromechanical, optical, or electronic systems (can be early-career exposure)
Practical troubleshooting mindset
Comfortable using tools and working directly with hardware
Strong attention to detail and documentation discipline
Confident communicator with customers and internal teams
Willingness to travel across the UK and Europe
High energy, proactive attitude, and willingness to support where needed
Desirable
Experience in scientific instrumentation, microscopy, biomedical, or similar environments
Exposure to quality inspection processes (IQC or final inspection)
Experience in a Field Service or technical support role
Benefits
Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.
Private Healthcare and Dental Coverage Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
People’s Pension Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
Field Service Engineer – Quality at ONI | JobVerse