Home
Jobs
Saved
Resumes
Ecommerce Operations VA at Hunt St | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Ecommerce Operations VA
Hunt St
Remote
Website
LinkedIn
Ecommerce Operations VA
Philippines
Contract
5 days ago
$1,600 - $2,200 AUD
No Sponsorship
Apply Now
Key skills
ERP
Shopify
Communication
About this role
Role Overview
Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions
End-to-end product setup for homewares and furniture with guidance from the buying team
Write and manage furniture and product descriptions based on provided briefs
Manage site merchandising including collection ordering, category setup, and featured product placement
Ensure product page accuracy, consistency, and brand alignment across all listings
Upload, tag, and manage product images, identifying gaps using Google Sheets checklists
Maintain basic on-page SEO including page titles, meta descriptions, and image alt text
Update website content such as banners, landing pages, navigation, and CMS pages
Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes)
Monitor stock availability and support range updates in coordination with the buying team
Provide ad hoc support to buying and design teams including product data requests and photoshoot preparation
Manage daily online customer enquiries and email communications
Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups
Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams
Liaise with warehouse staff regarding order fulfilment, stock movement, and exceptions
Communicate with couriers regarding tracking, delivery issues, and shipment updates
Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems
Respond to urgent stock and delivery enquiries in a timely and professional manner
Requirements
Proven Shopify admin experience (product uploads, collections, and content pages — not just storefront use)
Strong attention to detail with a focus on data accuracy and content quality
Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets)
Excellent written English for customer and internal communication
Experience handling ecommerce customer emails and order communications
Ability to follow structured briefs and work independently with minimal supervision
Available within 1–2 weeks and able to commit to 40 hours per week
Previous virtual assistant or ecommerce operations experience (product + customer operations)
Nice to Have
Background in homewares, furniture, fashion, or lifestyle retail
Nice to Have
Experience managing Shopify order workflows (refunds, cancellations, exchanges)
Nice to Have
Familiarity with PIM systems and catalogue data management
Nice to Have
Experience with inventory/ERP systems such as REX, DEAR, or Cin7
Nice to Have
Basic SEO knowledge (meta titles, descriptions, alt text best practice)
Nice to Have
Experience with customer support platforms such as Gorgias or Zendesk
Nice to Have
Tech Stack
ERP
Apply Now
Home
Jobs
Saved
Resumes