Ecommerce Operations VA

Role Overview

• Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions
• End-to-end product setup for homewares and furniture with guidance from the buying team
• Write and manage furniture and product descriptions based on provided briefs
• Manage site merchandising including collection ordering, category setup, and featured product placement
• Ensure product page accuracy, consistency, and brand alignment across all listings
• Upload, tag, and manage product images, identifying gaps using Google Sheets checklists
• Maintain basic on-page SEO including page titles, meta descriptions, and image alt text
• Update website content such as banners, landing pages, navigation, and CMS pages
• Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes)
• Monitor stock availability and support range updates in coordination with the buying team
• Provide ad hoc support to buying and design teams including product data requests and photoshoot preparation
• Manage daily online customer enquiries and email communications
• Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups
• Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams
• Liaise with warehouse staff regarding order fulfilment, stock movement, and exceptions
• Communicate with couriers regarding tracking, delivery issues, and shipment updates
• Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems
• Respond to urgent stock and delivery enquiries in a timely and professional manner

Requirements

• Proven Shopify admin experience (product uploads, collections, and content pages — not just storefront use)
• Strong attention to detail with a focus on data accuracy and content quality
• Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets)
• Excellent written English for customer and internal communication
• Experience handling ecommerce customer emails and order communications
• Ability to follow structured briefs and work independently with minimal supervision
• Available within 1–2 weeks and able to commit to 40 hours per week
• Previous virtual assistant or ecommerce operations experience (product + customer operations)
• Nice to Have
• Background in homewares, furniture, fashion, or lifestyle retail
• Nice to Have
• Experience managing Shopify order workflows (refunds, cancellations, exchanges)
• Nice to Have
• Familiarity with PIM systems and catalogue data management
• Nice to Have
• Experience with inventory/ERP systems such as REX, DEAR, or Cin7
• Nice to Have
• Basic SEO knowledge (meta titles, descriptions, alt text best practice)
• Nice to Have
• Experience with customer support platforms such as Gorgias or Zendesk
• Nice to Have

Tech Stack

• ERP