Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support.
Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions.
Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders.
Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines.
Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality.
Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support.
Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination.

Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or a related field.
Familiarity with tools such as Jira and Confluence.
Experience with at least one backend programming language (e.g., Java, Python, Node.js).
Basic understanding of APIs, system integrations, and RESTful services.
Experience with debugging, troubleshooting, and log analysis.
Familiarity with SQL and basic database concepts.
Experience working with cross-functional teams in a fast-paced environment.
Strong problem-solving and analytical skills.
Ability to manage multiple tasks and prioritize effectively.
Detail-oriented with strong organizational skills.
Experience in technical support, operations, or integration roles is a plus.
Exposure to Agile/Scrum methodologies is an advantage.
Willingness to learn new technologies and adapt to changing requirements.
Experience in fintech, SaaS, or similar tech-driven industries is a plus.

Meaningful Collaborations
The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth
Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas
Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Technical Operations Analyst

Key skills