Customer Experience Executive, Arabic Speaking

Role Overview

• Monitoring customer enquiries, checking details and responding appropriately
• Reviewing evidence provided for each refund application and approving valid applications
• Handling customer complaints or issues, escalating to the Customer Experience Manager when required
• Liaising with internal departments to route customer enquiries to the right team
• Maintaining a professional and polite tone in all communications

Requirements

• Experience in customer focused positions
• Fluent English is a requirement of the role
• Essential to have the ability to balance human and commercial considerations
• Accuracy and attention to detail
• Excellent communication skills (written and verbal) in all fluent languages
• Experience working with customers over the phone and via email
• Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work
• Well organised with previous experience using CRM systems
• Personable, able to build a good rapport
• A real hunger and willingness to learn, not afraid to ask questions
• Committed
• Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

Benefits

• Flexible work arrangements