Lead the creation of Service Design Packages
Own service configuration integrity and ensure SLAs to CMDB records are accurate
Work closely with engineering, quality, programmes, and service teams to turn complex change into smooth, reliable services
Spot gaps in configuration data and keep records aligned with internal processes and external audits
Champion improvement initiatives and drive a culture of continual service excellence

Proven experience delivering IT services in multi‑sourced environments with a strong customer focus
Comfortable building and managing relationships with senior stakeholders, suppliers, and internal teams
Experienced in ITIL‑based service management environments
A people‑focused leader with strengths in coaching, performance management, and capability building
Passionate about continual service improvement and service optimisation
Strong background in Service Design and Configuration Management
Solid understanding of CMDB processes, data quality, and controls
Excellent communicator—able to translate technical detail into business‑friendly language
Highly organised with strong time management and prioritisation skills
Interested in automation and improving how things work
Curious about new and emerging technologies and keen to keep learning

175 hours holiday plus bank holidays
Private Medical Insurance
Individual Cover
Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
24/7 employee assistance programme with an easily accessible app
Family and friends’ discounts on services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

Service Design and Configuration Manager

Key skills