Senior Customer Experience Specialist

Role Overview

• Manage and grow customer relationships by proactively monitoring account health
• Lead multi-platform engagement and identify opportunities for expansion
• Collaborate closely with Sales, Operations, Services, Support, Finance and Product teams
• Conduct business reviews and monthly in-person visits
• Uncover growth opportunities and provide data-driven guidance
• Help customers manage sell through, maintain compliance and reduce operational risk

Requirements

• Bachelor’s degree in Business Administration or equivalent experience
• 4 or more years of experience in customer service, hospitality, customer experience, customer success, or a related role
• Experience in managing complex customer relationships and operational workflows.
• Experience facilitating cross-functional engagement and managing competing priorities.
• Exceptional communication and interpersonal skills.
• Strong organizational and project management abilities.
• Customer-centric mindset with a passion for creating memorable experiences.
• Ability to manage multiple priorities and stakeholders effectively.
• The ideal candidate will be located within a 1-2 hour drive of either our Tulare or Perris Auction sites.

Benefits

• medical, dental, vision, and basic life insurances
• 401k plan with 100% match for the first 4% contributed
• 15 days of PTO each year