Oversee the delivery of digital benefits and contractual requirements for assigned customers.
Manage complex projects and coordinate cross-functional teams.
Build strong relationships with executive stakeholders.
Ensure operational excellence and customer satisfaction.
Conduct technical audits to verify the successful implementation of business requirements.

Relevant experience, preferably with certified project management qualifications (e.g., PMP, PRINCE2).
Demonstrated experience managing strategic projects with cross-functional teams in an Agile environment.
Exceptional analytical, communication, and stakeholder management skills.
Aviation industry experience, particularly in operations, is highly desirable.
Understand the business and logistics operation in mainland China will be considered as competitive.

This role requires occasional travel (approximately 30%) to customer locations and Unilode offices.
Flexibility and a proactive mindset are essential to support dynamic projects and organisational priorities.

IT Customer Manager, Digital Products

Key skills